Terms & Conditions

20:57, Sunday 10th April 2022

These terms and conditions apply to all behaviour assessments and follow up behaviour support sessions including classes. 

The training techniques and behaviour modification methods used by Becky are designed to be kind, fair, force free and non-aversive. Harsh handling of dogs, physical force and use of punitive methods/ punishments/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by Becky) are not to be used.

All new clients need to book in for an initial assessment via the booking app and make full payment at the time of booking before any further packages can be bought. 

If appointments need to be cancelled. Becky will need at least 48 hours notice. If full payment is made at this point, then you will be refunded.   No refunds will be made if cancellation is less than 48 hours.

With regards to packages full payment will need to be made at the time of booking. Please note that each session during the package will need to be cancelled more than 48 hours before the session is due to be able to rebook that session. 

If at anytime throughout the package the client does not wish to continue with the course than they will need to contact the business owner directly to discuss and if necessary a partial refund can be made for any sessions remaining.

*Please note that if a refund is requested other than through contacting the business directly than a £15 administration charge may need to be deducted from your final refund. PLEASE CONTACT BUSINESS OWNER DIRECTLY TO AVOID THIS.

I ask that, unless previously agreed with us, all dogs are kept away from the front door, contained in another room, when I first arrive please (if their issue is human reactive behaviour). Depending on the issue, you may be asked to take additional steps to ensure safety (and also allow controlled observation of your dog’s behaviour) during a Behaviour Consultation.  For example, if your dog is reactive to (or fearful of) people entering the home, you may be asked to keep them contained in another room until a specific point during the consultation.  In any case, if you have any concerns about your dog’s behaviour towards visitors, yourself or anyone else present at the consultation (including other dogs) or are concerned that they may cause injury, it is entirely your responsibility to take all necessary steps (e.g. muzzling the dog and/ or keeping them on the lead) to prevent this from happening.  It is essential that you take sensible safety precautions and then discuss how and when the dog should be introduced during the consultation rather than take risks. You will be advised during the discussion how and when the dog(s) may be safely introduced to the room in which the consultation is taking place.  If your dog has ever bitten a person or other animal, you must report this to Becky before the Behaviour Consultation takes place so that she can advise you accordingly.  Any instances of accident or injury occurring during the consultation must be reported to Becky at the time they occur.

Becky is happy to take referrals from Veterinary Professionals or bookings for Behaviour Consultations directly from clients.  If, during or after the consultation, it is felt by Becky that a veterinary check is advisable, it will be your responsibility to ensure that this is carried out before embarking on any behaviour modification strategies suggested at the consultation, as advised. This is so to rule out any potential medical causes. Becky also reserves the right to communicate with your Veterinary Surgeon about your dog(s) at any time if she deems this to be necessary or helpful. If your dog has any known allergies or intolerances to certain foods or has any other special/ medical needs, it is your responsibility to bring this to Becky’s attention prior to the start of the session.

Photographs of your dog may, with your permission, be taken.  Such photos may be used by Becky for record keeping and/ or marketing purposes.  If you do not wish for photographs of you and/ or your dog to be taken, used or shared, please just let Becky know.  Any written feedback may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification.  If you are not happy for Becky to use your feedback in this way, please just let her know.  

By consulting Becky with regards to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency, in line with the pledge set out below.  

The pledge (below) sets out the responsibilities of both parties and is a gesture of your commitment to, and understanding of, the process which you are undertaking.

I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to ensuring that necessary steps are always taken to prevent injury to myself, my dog(s) and others, including the use of a muzzle and avoidance of situations that might trigger aggressive behaviour. I agree to indemnify and hold harmless Becky against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with my dog(s).  I understand and accept that my dog (and its behaviour) always remains entirely my responsibility, whether or not in the presence of the trainer/ behaviourist.

Becky’s Responsibilities

• To prepare appropriately for the consultation visit.
• To listen to you in order to gather necessary information about the problems you are facing. 
• To use my professional judgement, expertise and experience to decide upon appropriate strategies to help you and your dog(s).  
• To clearly explain what behaviour modification or training strategies I am suggesting and why I am suggesting them to you. 
• To answer any questions, you may have to the best of my ability. 
• To make it clear that behaviour modification is not a ‘quick fix’; it will require commitment and changes to be made on your part in order to bring about change in your dog(s). 
• To offer ongoing support, in line with the service(s) for which you have paid (additional follow-up support be purchased – see website or ask us for more details).  

Your Responsibilities 

• To be open and honest in providing information to assist me in understanding the problems.  
• To ask for clarification if anything which is explained to you is unclear. 
• To have an open mind about potential solutions, changes and strategies. 
• To commit to agreed behaviour modification strategies and make any necessary agreed changes in order to help resolve the problems you are experiencing with your dog(s) and to understand that behaviour modification is not a ‘quick fix.’ 
• To try your best to ensure that everyone regularly involved with your dog(s) understands and engages in the process in order to avoid confusion and conflict.   
• To avoid introducing alternative training or behaviour modification methods (such as those picked up from TV, books, friends or other trainers) in order to avoid confusion and conflict. 
• To ensure that your dog is always properly supervised . This includes ensuring that any interactions between your dog and a third party (including your family and any other pets) are safe for both the dog and the others involved.